Client Portal support
Help with the SimplyCase Client Portal app is available whether or not you can sign in.
Account and program help
Contact the organization that invited you for help with an invitation, access to a program, or information in your case record. Your organization manages those records and decides who can see them.
App and sign-in problems
Email support@simplycase.org with a brief description of the problem and your device and iOS version. Please do not include passwords or sensitive case details in your email.
Privacy and safety
For access, correction, or deletion of program records, contact the organization that invited you. Read the SimplyCase Privacy Policy for more information. Portal messages are not monitored around the clock. If you are in immediate danger, call 911. For a mental health crisis in the United States, call or text 988.