Delete your portal account

You can delete your SimplyCase Client Portal account from the SimplyCase app or the web portal at any time.

In the SimplyCase app

Sign in and open My Account.
Choose Privacy, safety and account deletion.
Under Delete portal account, type DELETE and choose Request account deletion.

On the web

Sign in to your organization’s client portal.
Open Account, then Privacy, safety and account deletion.
Request deletion the same way as in the app.

What is deleted

Deleting your portal account removes your portal access and the personal data we can delete. Your organization may need to retain specific service records where legally required. We will explain any retained categories and confirm completion. Other household members’ accounts and records are not deleted. Requests are reviewed within 30 days; any legally required delay will be explained here.

If you can’t sign in, email support@simplycase.org from the email address on your account, or ask the organization that invited you. Read the SimplyCase Privacy Policy for more information.